Hassen Auerbach Kristen Photo

Kristen Hassen

Maddie’s® American Pets Alive! Director

Kristen Hassen, MA, is the Maddie's® Director of American Pets Alive!, overseeing the Human Animal Support Services project, the Maddie's® Learning Academy, and AmPA!’s lifesaving initiatives. Previously, she served as the Director of Pima Animal Care Center, the open-admission animal services department in Tucson, Arizona, and before that, the Deputy Director of Austin Animal Center, in Austin, Texas. Kristen is an adjunct faculty member at the University of Arizona’s Mel and Enid Zuckerman College of Public Health and serves on the Board of Directors of the National Animal Control Association. Kristen writes and teaches nationally and internationally on a variety of subjects including animal services organizational restructuring, transforming animal services culture, progressive animal control, high volume foster programs, animal welfare as social justice movement, crisis communications, community-centered sheltering practices, the Human Animal Support Services elements, and the future of animal welfare volunteer programs.

Friday Feb 28th, 2020

No Kill. No Harm. An Ethic for the Future of Lifesaving

Clock Icon11:00 am - 12:00 pm
Map Icon Capitol A-H, Sheraton Austin at the Capitol

Kristen Hassen-Auerbach introduces the concept of how transforming our thinking about animal management and sheltering can lead to more live outcomes, cost-effective solutions for emerging animal management and welfare challenges, and a more fully engaged public.


Kristen Hassen

Defining No Kill

Clock Icon1:30 pm - 2:15 pm
Map Icon Capitol A-H, Sheraton Austin at the Capitol

Want to know what the top-performing shelter directors in the country have to say about the term No Kill? Ryan Clinton moderates this panel with expert voices including Dr. Ellen Jefferson, Kristen Hassen-Auerbach, Rebecca Guinn and Teresa Johnson. Come hear from the people building lifesaving momentum in their communities what this term means for their work.

Opening Remarks: Disrupt the Past, Rebuild the Future

Clock Icon10:45 am - 11:00 am
Map Icon Capitol A-H, Sheraton Austin at the Capitol

Join attorney Ryan Clinton, founder of Fix Austin, as he kicks off the conference by laying the bricks for what we mean when we say the broken foundation of animal sheltering. At the end of the session be ready to disrupt the past and spend the next three days imagining how you can rebuild the future for homeless pets.

Saturday Feb 29th, 2020

The Future of Animal Shelter Data

Clock Icon7:45 pm - 8:30 pm
Map Icon Capitol A-C, Sheraton Austin at the Capitol

As sheltering evolves from what happens in the building to what the community needs, we face an evolving set of challenges -- among them: how to know what the community needs? How to track the work you are doing? How to know how effective your efforts are for animals and people in your community.

Building a Foster-Centric Organization Panel

Clock Icon1:00 pm - 1:40 pm
Map Icon Capitol A-H, Sheraton Austin at the Capitol

What does it mean to be foster centric? Learn from the people who have elevated foster care from a sidelines shelter program to a best practice.

Moving through Adversity

Clock Icon4:45 pm - 5:30 pm
Map Icon Capitol F-H, Sheraton Austin at the Capitol

Join us for a conversation with Paula Powell, director El Paso Animal Services, led by Kristen Hassen-Auerbach. Paula Powell leads an animal shelter in one of the most challenging cities in America. With an annual intake of over 26,000 animals, this session will shed light on the last 2 years as Paula fights for animals and the people who love them.

Sunday Mar 1st, 2020

Lunch, Awards, and Closing General Session

Clock Icon1:50 pm - 3:00 pm
Map Icon Capitol A-H, Sheraton Austin at the Capitol

Lunch, Awards, and Closing General Session: What Pets Deserve a Radical Rethinking of the Role of Animal Welfare

Imagining the Future of Animal Welfare

Clock Icon11:00 am - 12:00 pm
Map Icon Capitol A-H, Sheraton Austin at the Capitol

Hear from some of the most influential voices in animal welfare as they imagine what the future holds for homeless pets.

Get Your Boss to Say Yes!: Piloting New Programs in Shelters Workshop

Clock Icon6:15 pm - 7:15 pm
Map Icon Capitol E, Sheraton Austin at the Capitol

New ideas can be scary for leaders. Follow these steps and be ready to take an idea to your boss and hear 'yes!'


Kristen Hassen

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